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Patient Service Representative

2 months ago

Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

About the Role:

We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Key Responsibilities:

  • Greet and register new patients, providing them with a warm and welcoming experience
  • Schedule patient appointments and manage their schedules with ease
  • Communicate effectively with patients, providers, and other stakeholders to ensure seamless care coordination
  • Collect co-pays and manage patient payments in a timely and efficient manner
  • Provide patients with important information about their next appointment and respond to their inquiries in a prompt and professional manner

Requirements:

  • High School Diploma or equivalent required
  • 1 year of front desk experience and 1 year of medical office experience preferred
  • Insurance verification experience and scheduling experience a plus

Physical Demands:

  • Ability to walk, stand, bend, and reach consistently throughout the workday
  • Manual dexterity to enable typing and use of computer programs
  • Ability to lift up to 25lbs and carry office supplies
  • Visual acuity and hearing sufficient to maintain accurate records and communicate effectively

About NovaCare Rehabilitation:

We are a leading provider of rehabilitation services, committed to delivering exceptional care and service to our patients. We are an equal-opportunity employer and welcome applications from diverse candidates who share our values and commitment to excellence.