Healthcare Customer Service Representative

2 months ago


Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

Position Overview:

As a key member of our healthcare facility, you will play a vital role in ensuring that patients have a seamless experience from the moment they arrive. In the capacity of a Patient Service Specialist, you will be responsible for managing both the patient interactions and the administrative functions of our center. Your front desk will serve as the primary point of contact, where you will advocate for patients, handle communications through various channels, oversee patient payments, and utilize multiple software applications effectively. Your contributions will significantly enhance the overall patient care experience.

Job Details:

  • Employment Type: Full Time
  • Work Schedule: Weekdays (Varies), Multiple Evenings per week
  • Compensation: Starting at $17/hr based on experience

Key Responsibilities:

We are looking for individuals who are adaptable, patient-focused, excellent communicators, detail-oriented, and collaborative team members.

In this role, your typical duties will include:

  • Welcoming new and returning patients, registering them, and providing essential information about their visit.
  • Coordinating patient appointments both in-person and via phone.
  • Maintaining regular communication with various stakeholders, including legal offices, insurance providers, translation services, and internal teams.
  • Collecting co-payments, managing payer approvals, and conducting insurance verifications.
  • Providing patients with relevant information regarding their upcoming appointments during checkout.
  • Addressing inquiries from patients, healthcare providers, and colleagues.

Qualifications:

Minimum Requirements:

  • High School Diploma or GED
  • One year of experience in a front desk role
  • One year of experience in a medical office setting

Preferred Qualifications:

  • Experience with insurance verification
  • One year of scheduling experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout the workday.
  • Manual dexterity for typing and data entry.
  • Capability to lift up to 25 lbs safely.
  • Ability to carry office supplies weighing up to 10 lbs.
  • Visual acuity to maintain accurate records and recognize individuals.
  • Effective communication skills to understand and convey instructions.

NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.



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