Software Support Specialist II
1 week ago
Become a part of NCR Corporation
NCR Corporation stands at the forefront of digital commerce solutions, serving the retail, restaurant, and banking sectors. With a rich history spanning nearly 140 years, our headquarters in Atlanta, Georgia, is home to a diverse workforce dedicated to enhancing consumer experiences globally. Our goal is to enable businesses to achieve their objectives and thrive in a competitive environment.
Position: Software Support Specialist II
In the role of Software Support Specialist II, you will collaborate within a team to diagnose, configure, and implement NCR software solutions for our clients. This position involves engaging with advanced technologies, including payment processing systems, online commerce, and point-of-sale solutions. Reporting to the Helpdesk Manager, you will be instrumental in the support and configuration of software applications.
Key Responsibilities:
- Plan, install, configure, and maintain software applications and hardware systems
- Engage in effective communication with team members and management
- Diagnose and resolve hardware and software challenges
- Oversee Helpdesk requests to ensure client satisfaction
- Coordinate activities related to software and hardware implementation
- Deliver training sessions to end-users
- Recommend solutions for enhanced business performance
- Investigate client issues and suggest resolutions
- Respond to customer support inquiries
Requirements:
- Bachelor's degree in Information Technology or a minimum of 5 years in IT/Application Support
- CompTIA Security+ Certification
- Active DOD Security Clearance at the Secret Level or above
- Familiarity with IT operations in a governmental context
- Strong technical acumen and leadership capabilities
- Exceptional communication and reporting skills
- Ability to manage multiple tasks and work autonomously
- Proficiency in English
- Adaptable work hours
Preferred Qualifications:
- Experience in an IT Service Desk supporting a large customer base
- 5+ years of IT experience within the US Government sector
- Experience in software deployment and application support
- Proficient technical troubleshooting skills
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