Software Support Specialist II

1 week ago


Maryland, United States NCR Corporation Full time

Become a part of NCR Corporation

NCR Corporation stands at the forefront of digital commerce solutions, serving the retail, restaurant, and banking sectors. With a rich history spanning nearly 140 years, our headquarters in Atlanta, Georgia, is home to a diverse workforce dedicated to enhancing consumer experiences globally. Our goal is to enable businesses to achieve their objectives and thrive in a competitive environment.

Position: Software Support Specialist II

In the role of Software Support Specialist II, you will collaborate within a team to diagnose, configure, and implement NCR software solutions for our clients. This position involves engaging with advanced technologies, including payment processing systems, online commerce, and point-of-sale solutions. Reporting to the Helpdesk Manager, you will be instrumental in the support and configuration of software applications.

Key Responsibilities:

  • Plan, install, configure, and maintain software applications and hardware systems
  • Engage in effective communication with team members and management
  • Diagnose and resolve hardware and software challenges
  • Oversee Helpdesk requests to ensure client satisfaction
  • Coordinate activities related to software and hardware implementation
  • Deliver training sessions to end-users
  • Recommend solutions for enhanced business performance
  • Investigate client issues and suggest resolutions
  • Respond to customer support inquiries

Requirements:

  • Bachelor's degree in Information Technology or a minimum of 5 years in IT/Application Support
  • CompTIA Security+ Certification
  • Active DOD Security Clearance at the Secret Level or above
  • Familiarity with IT operations in a governmental context
  • Strong technical acumen and leadership capabilities
  • Exceptional communication and reporting skills
  • Ability to manage multiple tasks and work autonomously
  • Proficiency in English
  • Adaptable work hours

Preferred Qualifications:

  • Experience in an IT Service Desk supporting a large customer base
  • 5+ years of IT experience within the US Government sector
  • Experience in software deployment and application support
  • Proficient technical troubleshooting skills


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