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Software Support Specialist

2 months ago

Maryland, United States NCR Corporation Full time

Transforming Consumer Interactions with NCR Corporation

NCR Corporation is a global leader in digital commerce solutions for retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with employees worldwide, we have been driving innovation in consumer interactions for nearly 140 years. Our mission is to empower businesses to exceed their goals and succeed in a competitive landscape.

Position: Software Support Specialist

As a Software Support Specialist, you will work in a team environment to troubleshoot, configure, and deliver NCR software solutions to clients. This role involves working with cutting-edge technologies such as payment solutions, e-commerce, and point of sale systems. Reporting to the NCR/EBS Helpdesk Manager, you will play a key role in supporting and configuring software solutions.

Key Responsibilities:

  • Plan, install, configure, and maintain applications and hardware
  • Communicate with colleagues and management
  • Troubleshoot hardware and software issues
  • Monitor Helpdesk entries and ensure client needs are met
  • Organize activities for software and hardware deployment
  • Provide training to users
  • Propose solutions for optimal business results
  • Investigate customer problems and propose solutions
  • Answer customer support queries

Requirements:

  • Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
  • CompTIA Security+ Certification
  • Active DOD Security Clearance at the Secret Level or higher
  • Knowledge of IT operations in a government environment
  • Strong technical and leadership skills
  • Excellent communication and reporting skills
  • Ability to multi-task and work independently
  • Fluent in English
  • Flexible work hours

Preferred Qualifications:

  • Experience on an IT Service Desk supporting 500+ customers
  • 5+ years of IT Experience with the US Government
  • Software deployment and application support experience
  • Technical troubleshooting skills