Sales and Customer Service Representative

6 days ago


Santa Clara, California, United States Massage Envy Full time
{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage Envy

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Sales and Customer Service Associate at Massage Envy, you\u2019ll have the opportunity to make a real difference in people\u2019s lives while growing your skills and career.

What We Offer:

  • Competitive hourly rate of $19 plus bonuses and commissions
  • Comprehensive benefits package, including medical, dental, and vision plans
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

What We\u2019re Looking For:

  • A high school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • A supporter of total body care with a general knowledge of massage and skin care services

Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you\u2019re ready to join a growing community with experienced professionals who share your same passion, we can\u2019t wait to meet you.

"}

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