Customer Service Representative
3 days ago
Job Title: On-site Customer Service Representative
Job Summary: Trescal is a leading provider of calibration, repair, and asset services. We are seeking a highly skilled Customer Service Representative to join our team in the Santa Clara, California location.
Key Responsibilities:
- Reside on-site at customer facility four days per week to provide exceptional customer service.
- Respond to customer inquiries, complaints, and problems in a timely and professional manner.
- Perform pick up requests, update service records, and send reminders to ensure seamless service delivery.
- Monitor customer aging reports and resolve customer invoices to maintain a positive cash flow.
- Utilize internal software to retrieve customer information, equipment status, and purchase order details to make informed decisions.
- Perform inventory services for key accounts, including tagging assets, identifying discrepancies, and securing resolution.
- Schedule field service based on inventory performed to meet customer needs.
Requirements:
- High School diploma or equivalent required.
- Previous experience in customer service and/or asset management preferred.
- Experience in defusing potentially angry customers and providing excellent customer service.
- Basic knowledge and usage of computers.
- Valid CA driver's license and clean driving record required.
- Verification of Covid vaccination required for on-site work.
Preferred Qualifications:
- Experience with Excel.
- Previous work experience in the metrology service industry.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
How to Apply: Please click on the link below to apply for this position. A new window will open and direct you to our corporate careers page.
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