Customer Service Representative

3 days ago


Santa Clara, California, United States Trescal Full time

Job Title: On-site Customer Service Representative

Job Summary: Trescal is a leading provider of calibration, repair, and asset services. We are seeking a highly skilled Customer Service Representative to join our team in the Santa Clara, California location.

Key Responsibilities:

  • Reside on-site at customer facility four days per week to provide exceptional customer service.
  • Respond to customer inquiries, complaints, and problems in a timely and professional manner.
  • Perform pick up requests, update service records, and send reminders to ensure seamless service delivery.
  • Monitor customer aging reports and resolve customer invoices to maintain a positive cash flow.
  • Utilize internal software to retrieve customer information, equipment status, and purchase order details to make informed decisions.
  • Perform inventory services for key accounts, including tagging assets, identifying discrepancies, and securing resolution.
  • Schedule field service based on inventory performed to meet customer needs.

Requirements:

  • High School diploma or equivalent required.
  • Previous experience in customer service and/or asset management preferred.
  • Experience in defusing potentially angry customers and providing excellent customer service.
  • Basic knowledge and usage of computers.
  • Valid CA driver's license and clean driving record required.
  • Verification of Covid vaccination required for on-site work.

Preferred Qualifications:

  • Experience with Excel.
  • Previous work experience in the metrology service industry.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

How to Apply: Please click on the link below to apply for this position. A new window will open and direct you to our corporate careers page.



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