Medical Office Service Associate

2 weeks ago


Glen Burnie, Maryland, United States Chase Brexton Health Care Full time

POSITION OVERVIEW:


The Patient Service Representative plays a crucial role in facilitating the daily operations of the healthcare organization. Responsibilities include, but are not limited to, managing patient registrations, handling phone inquiries, and processing referrals as necessary.

This position is dedicated to ensuring high-quality patient interactions through the application of patient-centered methodologies, adherence to established operational standards, and compliance with organizational policies.

KEY RESPONSIBILITIES:

COMMUNICATION SKILLS
*Handles incoming calls and addresses inquiries, directing callers to the appropriate departments or initiating triage requests for medical staff.
*Welcomes and guides patients, visitors, and vendors with professionalism and respect, delivering outstanding customer service.
*Effectively manages patient requests and resolves complaints with a focus on satisfaction.
*Possesses the ability to interpret and apply knowledge regarding insurance co-pays, deductibles, and related information.
*Identifies and rectifies errors, completes necessary documentation, and maintains accurate logs and files.

TECHNOLOGY AND EQUIPMENT USAGE
*Registers patients and ensures that their records are current and accurate, making necessary updates in the system.
*Accurately inputs confidential health and financial information into the system, verifying insurance details.
*Manages patient files, processes record requests, photocopies documents for billing or legal purposes, and communicates information via fax or email, adhering to all regulations regarding medical records.
*Facilitates walk-in patient scheduling.

COMPLIANCE AND QUALITY ASSURANCE
*Adheres to federal and local regulations regarding patient privacy.
*Confirms patient and/or guardian identification.

FINANCIAL TRANSACTIONS
*Collects patient payments, applies adjustments, and reconciles daily financial reports.

CROSS-FUNCTIONAL COLLABORATION
*Provides support in other areas as needed.
*Completes additional tasks as directed by the lead Patient Service Representative or Operations Director.
*Fosters open communication and collaborative relationships with colleagues.

SKILLS AND QUALIFICATIONS
Exceptional customer service skills with the ability to empathize with patient needs.
Experience working with diverse patient populations.
Strong analytical and critical thinking abilities to resolve issues and meet patient needs.
Proficient data entry skills with attention to detail, ensuring accuracy in names, numbers, dates, and times.
Ability to prioritize, organize, and adapt work plans as necessary.

EDUCATION AND EXPERIENCE:

Required:
High school diploma, G.E.D., or equivalent.
Required:
Minimum of one year of experience in customer service.

Preferred:
Experience in a healthcare setting is advantageous. Familiarity with Electronic Medical Records Systems is a plus.


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