Medical Scheduling Coordinator

2 days ago


South Burlington, Vermont, United States The University of Vermont Health Network Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Patient Access Specialist/Scheduler. This role is responsible for scheduling appointments and handling a high volume of calls for multiple clinics, providing exceptional front-line customer service to patients, physicians, and staff.

Key Responsibilities
  • Schedule appointments and manage patient flow to ensure efficient use of clinic resources
  • Handle inbound calls for various departments, providing welcoming and approachable service to patients, physicians, and staff
  • Prioritize patient problems and provide appropriate patient instructions
  • Communicate effectively with patients, physicians, and staff to ensure a positive outcome
Requirements
  • High School diploma or equivalent
  • Demonstrated customer service experience in a medical, fast-paced retail, or other business environment
  • Healthcare call center experience, particularly in scheduling in a medical office, is strongly preferred
  • EPIC experience is also preferred

We offer a remote work opportunity with all computer equipment provided. High-speed broadband internet is required, and the employee is responsible for the monthly cost. Candidates must be able to work Eastern Standard Time hours.



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