Relationship Building Manager
1 week ago
Estimated Salary: $140,000 - $190,000 per annum
Nationstaff is seeking a seasoned Head of Client Advocacy to drive customer satisfaction, loyalty, and retention through personalized support, proactive issue resolution, and collaborative relationship-building. This individual will be responsible for developing and implementing strategies to enhance the overall client experience, identifying opportunities for growth, and ensuring seamless onboarding experiences.
Key Responsibilities:- Develop and execute client advocacy strategies to drive customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to identify opportunities for growth and develop strategies to capture these opportunities.
- Provide input and recommendations to the product team on feature development and enhancements based on client feedback and needs.
- Act as a subject matter expert on Nationstaff's value proposition, providing education and support to clients on the platform and its features.
- Identify areas for process improvement and implement changes to enhance the overall client experience.
Requirements:
- 6+ years of experience in a client-facing role, preferably in a SaaS environment.
- Familiarity with fintech, capital markets, and/or startups a plus.
- Excellent communication and interpersonal skills, with ability to build rapport with clients at all levels.
- Proven track record of delivering results in a fast-paced environment.
- Ability to think strategically and prioritize multiple projects and initiatives simultaneously.
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