Relationship Building Manager

1 week ago


New York, New York, United States Nationstaff Full time
Nationstaff - Head Of Client Advocacy

Estimated Salary: $140,000 - $190,000 per annum

Nationstaff is seeking a seasoned Head of Client Advocacy to drive customer satisfaction, loyalty, and retention through personalized support, proactive issue resolution, and collaborative relationship-building. This individual will be responsible for developing and implementing strategies to enhance the overall client experience, identifying opportunities for growth, and ensuring seamless onboarding experiences.

Key Responsibilities:
  1. Develop and execute client advocacy strategies to drive customer satisfaction, loyalty, and retention.
  2. Collaborate with cross-functional teams to identify opportunities for growth and develop strategies to capture these opportunities.
  3. Provide input and recommendations to the product team on feature development and enhancements based on client feedback and needs.
  4. Act as a subject matter expert on Nationstaff's value proposition, providing education and support to clients on the platform and its features.
  5. Identify areas for process improvement and implement changes to enhance the overall client experience.

Requirements:

  • 6+ years of experience in a client-facing role, preferably in a SaaS environment.
  • Familiarity with fintech, capital markets, and/or startups a plus.
  • Excellent communication and interpersonal skills, with ability to build rapport with clients at all levels.
  • Proven track record of delivering results in a fast-paced environment.
  • Ability to think strategically and prioritize multiple projects and initiatives simultaneously.


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