Pet Care Customer Support Representative

2 weeks ago


San Antonio, Texas, United States Barkaritaville Pet Resort Full time
Barkaritaville Pet Resort is seeking a dedicated Full-Time Customer Service Specialist to deliver exceptional service that delights our clients and their pets. If you are passionate about both people and animals, and are eager to gain experience in the pet care industry with a well-regarded establishment that fosters a dynamic work atmosphere, we encourage you to consider this opportunity.

This role offers a starting pay of $15.00 based on experience, along with access to comprehensive employee benefits such as medical, dental, paid time off (PTO), 401K, tips, ongoing education, and discounts on services and products.

ABOUT BARKARITAVILLE PET RESORT

We are a premier, full-service pet resort designed to provide a comforting, enjoyable, and stress-free environment for pets. Our offerings include lodging, grooming, daycare, and training services. With over 25 years of experience in the pet care field, we are locally owned and operated, ensuring that each pet's stay is customized to meet their individual needs and preferences.

To achieve our mission, we require a team of exceptional individuals. Our staff is enthusiastic, professionally attired, and fully aware of their responsibilities. We emphasize continuous education to keep our skills sharp and relevant. Our unique approach to service is what sets us apart, and we recognize our employees for their outstanding contributions.

A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST

As a Customer Service Specialist, you will arrive each day with a commitment to providing high-quality and efficient service to all clients, both human and animal. As the initial point of contact for our services, you play a crucial role in building trust with our current and prospective clients. Your professionalism shines through as you manage reservations, address inquiries, and resolve issues in person and over the phone.

When checking pets in for services, you will warmly welcome clients, attentively listen to their needs, and ensure that all instructions are followed. You will handle billing and daily cash reports with precision and care. Given that pet care is at the heart of our operations, you will also assist with various aspects of pet care as required. You will thrive in our lively, fast-paced environment, where interaction with pets and people is constant, and phones are always ringing.

QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST
  • High school diploma or equivalent
  • 3+ years of customer service experience
  • Strong multitasking abilities
  • Capability to manage a fast-paced environment
  • Professional phone etiquette
  • Proficient in computer usage, including in-house software and Microsoft Office
  • Ability to accurately learn and retain information
  • Compassionate handling of animals at all times
  • Genuine passion for both people and pets
Experience in a pet resort or similar setting is advantageous but not mandatory. If you possess a positive attitude, are a reliable team player, and have excellent communication and organizational skills, you may be an ideal fit for this role.

CUSTOMER SERVICE SPECIALIST WORK SCHEDULE

Stability is crucial for the well-being of our animals, so minimal absenteeism is essential. Our front office operates from 7:00 am to 6:00 pm on weekdays, with additional hours on alternate Saturdays and scheduled Sunday pick-ups.

If you believe you would excel in this customer service role within the pet care industry, we invite you to complete our initial 5-minute, mobile-friendly application. We look forward to connecting with you.

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