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Junior Customer Support Representative

2 months ago

San Antonio, Texas, United States Inkspirenize Full time
Job Title: Junior Customer Support Representative

Location: Remote

Job Type: Full-Time

Job Overview: In the role of a Junior Customer Support Representative, you will serve as the initial point of contact for our clientele, delivering outstanding service and assistance. Your responsibilities will include managing inquiries, resolving challenges, and ensuring a satisfactory customer journey.

Key Responsibilities:
  • Effectively address and resolve customer issues and inquiries, striving for resolution on the first interaction.
  • Provide comprehensive information regarding products/services, pricing structures, and company policies.
  • Accurately and efficiently process orders, returns, and exchanges.
  • Maintain thorough records of customer interactions and transactions.
  • Work collaboratively with various departments to tackle complex issues and enhance operational processes.
  • Assist in managing customer feedback and contribute to initiatives aimed at service enhancement.
Qualifications:
  • High school diploma or equivalent; additional training or certification in customer service is advantageous.
  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving skills and a focus on customer satisfaction.
  • Familiarity with customer service software and tools.
  • Ability to manage high-pressure situations with composure and professionalism.
  • Attention to detail and strong organizational capabilities.