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Full-Time Client Service Associate
2 months ago
Barkaritaville Pet Resort is seeking a Full-Time Customer Service Representative who is passionate about providing exceptional service to both clients and their beloved pets. If you enjoy interacting with people and have a love for animals, this position may be a great fit for you.
This role offers a starting salary of $15.00 based on experience, along with comprehensive employee benefits such as medical, dental, paid time off (PTO), 401K, tips, ongoing education, and discounts on products and services. If you believe you would thrive in a dynamic environment, we encourage you to consider this opportunity.
ABOUT BARKARITAVILLE PET RESORT
We are a premier, full-service pet resort dedicated to creating a comfortable and enjoyable atmosphere for pets. Our services include lodging, grooming, daycare, and training, all tailored to meet the unique needs of each pet. With over 25 years of experience in the pet care industry, we pride ourselves on our commitment to quality and customer satisfaction.
To achieve our mission, we require a team of dedicated professionals who are enthusiastic, well-presented, and knowledgeable. We emphasize continuous training to ensure our staff remains skilled and informed. Our team is recognized and rewarded for their hard work and dedication.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you will be the first point of contact for our clients, providing friendly and efficient service to both pet owners and their pets. Your responsibilities will include taking reservations, addressing inquiries, and resolving issues both in person and via phone.
In this role, you will warmly welcome clients, attentively listen to their needs, and ensure that all instructions regarding their pets are followed. You will also manage billing and cash reports with precision and care. Given the nature of our business, you will assist with pet care as needed, thriving in a lively environment filled with pets and people.
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
- High school diploma or equivalent
- Minimum of 3 years of customer service experience
- Strong multitasking abilities
- Ability to work in a fast-paced environment
- Professional phone etiquette
- Proficient in computer use, including in-house software and Microsoft Office
- Capacity to learn and retain information accurately
- Compassionate handling of animals
- Genuine passion for customer service and animal care
While prior experience in a pet resort or similar setting is advantageous, it is not mandatory. Ideal candidates will possess a positive attitude, be reliable, punctual, and have excellent communication skills. Strong organizational skills and the ability to prioritize tasks effectively are essential.
WORK SCHEDULE
Consistency is vital for our operations, and minimal absenteeism is crucial. Our front office operates from 7:00 am to 6:00 pm on weekdays, with additional hours on every other Saturday and Sunday for scheduled pick-ups.
If you believe you would excel in this customer service role within a pet-focused environment, we encourage you to submit your application.
Please refrain from calling regarding this position. Only online applicants who complete the full application process and meet our qualifications will be considered.
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