Customer Service Representative

2 weeks ago

San Antonio, Texas, United States Methodist Le Bonheur Healthcare Full time

Overview

At Methodist Le Bonheur Healthcare, we are committed to making a positive impact in our communities. As a Customer Service Representative, you will join a team that values dedication and service.
Employee Benefits

Methodist Le Bonheur Healthcare offers a comprehensive benefits package designed to support the health, life, career, and retirement of our team members. The benefits include:
  • Extensive medical coverage with minimal out-of-pocket expenses, including prescription drug and mental health services, as well as telehealth options.
  • Additional dental and vision plans, life and disability insurance, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources aimed at emotional, physical, and financial wellness.
  • 401(k) retirement plan with employer matching contributions.
  • Employee Stock Purchase Plan with discounts on company stock.
  • Support for family planning and adoption assistance.
  • Referral services for childcare, eldercare, and home maintenance.
  • Consumer discounts and partnerships for financial services.
  • Educational assistance including tuition reimbursement and scholarships.
  • Recognition programs for employee achievements.
  • Paid time off and family leave policies.
  • Health Assistance Fund providing coverage based on income.
Learn more about our Employee Benefits

Note: Eligibility for benefits may vary.

Join our team at Methodist Le Bonheur Healthcare, where we empower our employees with the resources they need to thrive. We are seeking a dedicated Customer Service Representative to enhance our operations and contribute to our mission of exceptional patient care.
Position Summary and Requirements

Customer Service Representative

We are looking for a Customer Service Representative who will provide administrative support to ensure that all patients receive outstanding care. Our team is collaborative and supportive, and we are eager to welcome someone who shares our commitment to patient-centered service.

KEY RESPONSIBILITIES:

• Manage the reception area, answer incoming calls, and interact with patients and healthcare providers.

• Schedule, modify, and confirm patient appointments.

• Process patient check-ins and accurately document registration details.

• Verify insurance information and patient demographics.

• Maintain and organize medical records and files.

• Perform copying and faxing tasks as needed.

• Collect co-pays and manage payment transactions.

• Enter charges and payments into the system, ensuring accurate daily balancing.

• Adhere to the organization’s Code of Conduct and Mission Statement.

• Carry out additional duties as assigned.

• Understand and comply with all policies and procedures related to the role.

EXPERIENCE: A minimum of one year of experience is preferred.

SKILLS AND QUALIFICATIONS:

• Familiarity with office equipment such as copiers, fax machines, and computers.

• Strong interpersonal skills and customer service abilities.

• Capacity to manage multiple tasks efficiently with minimal supervision.

• Ability to follow written and verbal instructions accurately.

• Excellent organizational and communication skills.

• Commitment to maintaining confidentiality of patient and employee information.

Methodist Le Bonheur Healthcare is dedicated to providing quality healthcare services and is recognized for its commitment to ethical practices and community support. We invite qualified candidates to consider joining our team and contributing to our mission of enhancing patient care.

We are an equal opportunity employer and value diversity within our workforce.

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