Pet Care Customer Support Representative
1 week ago
This position offers a starting wage of $15.00 based on experience, along with comprehensive employee benefits including medical, dental, paid time off (PTO), 401K, tips, continuing education, and discounts on services.
ABOUT BARKARITAVILLE PET RESORT
We are a premier, full-service pet resort dedicated to providing a nurturing and enjoyable environment for pets. Our offerings include lodging, grooming, daycare, and training, all tailored to meet the unique needs of each pet. With over 25 years of experience in the pet care industry, we pride ourselves on our commitment to quality and client satisfaction.
To maintain our high standards, we seek team members who are enthusiastic, professionally presented, and well-informed. Continuous education is a key component of our culture, ensuring our staff remains knowledgeable and skilled.
A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST
As a Customer Service Specialist, your day begins with a focus on providing top-notch service to every client, both human and animal. You will be the first point of contact for our services, playing a vital role in building trust with our clientele. Your responsibilities include taking reservations, addressing inquiries, and resolving issues in a professional manner, whether in person or via phone.
When checking pets in for services, you will warmly greet clients, attentively listen to their needs, and ensure all instructions are followed. You will manage client billing and daily cash reports with precision and care. As pet care is central to our operations, you will also assist with various aspects of pet care as needed. This role thrives in a dynamic, fast-paced environment filled with pets and people.
QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST
- High school diploma or equivalent
- 3+ years of customer service experience
- Strong multitasking abilities
- Comfortable in a fast-paced setting
- Professional phone etiquette
- Proficient in computer usage, including in-house software and Microsoft Office
- Ability to retain and accurately recall information
- Compassionate handling of animals
- Genuine passion for both people and pets
CUSTOMER SERVICE SPECIALIST WORK SCHEDULE
Stability is crucial for our furry guests, making attendance a priority. Our front office operates from 7:00 am to 6:00 pm on weekdays, with additional hours on every other Saturday and Sunday for scheduled pick-ups.
If you believe you are suited for this customer service role in a pet-focused environment, we encourage you to complete our initial application process. We look forward to learning more about you.
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