Pet Care Customer Support Representative
1 week ago
This position offers a starting pay of $15.00 based on experience, along with comprehensive employee benefits such as medical, dental, paid time off (PTO), 401K, tips, continuing education, and discounts on products and services.
ABOUT BARKARITAVILLE PET RESORT
We are a premier, full-service pet resort designed to create a stress-free and enjoyable environment for pets. Our offerings include lodging, grooming, daycare, and training, all tailored to meet the unique needs of each pet. With over 25 years of experience in the pet industry, we pride ourselves on our locally owned and managed facility.
To maintain our high standards, we ensure our team is enthusiastic, professionally presented, and well-trained. We invest in continuing education to keep our skills sharp and relevant.
A DAY IN THE LIFE OF A CUSTOMER SERVICE SPECIALIST
As a Customer Service Specialist, you will be the first point of contact for our clients, providing them with quality service and support. Your responsibilities will include taking reservations, addressing inquiries, and resolving any issues, both in person and over the phone.
When checking pets in for services, you will warmly greet clients, listen attentively, and ensure all instructions are followed. You will manage client billing and daily cash reports with precision and care. Given the nature of our business, you will also assist with various aspects of pet care as needed. This role thrives in a dynamic, fast-paced environment filled with interaction with both pets and their owners.
QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST
- High school diploma or equivalent
- 3+ years of customer service experience
- Strong multitasking abilities
- Ability to work in a fast-paced environment
- Professional phone etiquette
- Proficient in computer use, including in-house software and Microsoft Office
- Capacity to learn and retain information accurately
- Ability to handle animals gently and humanely
- Genuine passion for both people and pets
CUSTOMER SERVICE SPECIALIST WORK SCHEDULE
Stability is crucial for our operations, and consistent attendance is highly valued. Our front office operates from 7:00 am to 6:00 pm on weekdays, with additional hours on every other Saturday and scheduled Sunday pick-ups.
If you believe you would excel in this customer service role within the pet care industry, we encourage you to submit your application. We look forward to the possibility of working together.
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