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Compensation and Benefits Coordinator

2 months ago

Chicago, Illinois, United States inFocus Payroll LLC Full time
Job Overview

Position Summary

inFocus Payroll LLC is seeking a dedicated full-time Payroll Specialist. This role is crucial for ensuring exceptional service quality for our clientele. The Payroll Specialist will engage with clients to gather necessary information for payroll processing and address tax-related inquiries. Responsibilities include verifying payroll totals, resolving client concerns, and delivering outstanding customer support. The position also involves facilitating training sessions.

Key Responsibilities

The primary duties encompass, but are not limited to:

  • Managing a portfolio of payroll clients, tailored to their size and complexity across various products.
  • Daily communication with clients to collect payroll data, including salary modifications, special payments, tax distributions, and employee deductions, while establishing schedules.
  • Accurately entering all payroll-related information to ensure timely processing and adherence to schedules.
  • Maintaining high client retention rates through exceptional service delivery.
  • Staying informed about payroll processing systems and updates in wage and tax regulations, while liaising with federal, state, and local tax authorities on behalf of clients.
  • Organizing and maintaining client records.
  • Investigating and resolving client/system issues.
  • Building and sustaining positive relationships with clients, agencies, and colleagues to foster a quality service image.
  • Conducting training sessions as required.
  • Performing additional duties as assigned.
Minimum Qualifications

To be considered for this position, candidates should possess:

  • An Associate's degree or equivalent from a two-year college or technical institution, or three or more years of relevant office experience; a combination of education and experience is acceptable.
  • A solid understanding of payroll and payroll tax regulations is highly desirable.
  • Proficiency in MS Office, data entry, and general office equipment.
  • Strong customer service skills and problem-solving abilities.
  • Excellent written, verbal, and presentation communication skills.
  • Exceptional organizational, planning, and prioritization capabilities.
  • Strong interpersonal skills.
Physical Requirements and Work Environment

The physical demands for this role are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Regular duties include talking and hearing, frequent use of hands for handling objects, and occasional standing, walking, sitting, and reaching. The employee may need to lift or move up to 25 pounds. Vision requirements include close and distance vision, along with the ability to adjust focus. The typical noise level in the work environment is low to moderate.

Note

This job description does not imply that these are the only responsibilities to be performed by the employee in this position. Employees may be required to follow additional job-related instructions and perform other duties as assigned by authorized personnel. All duties and responsibilities are essential functions and requirements, subject to modification to reasonably accommodate individuals with disabilities. Successful incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.