Front Desk Coordinator

2 weeks ago


Houston, Texas, United States The Pinpoint Group Full time
Job Title: Front Desk Coordinator

The Pinpoint Group is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for maintaining the physical therapy centers and providing a stellar patient experience that sets us apart from other therapy centers.

Key Responsibilities:
  • Responsible for opening and closing the facility, including turning on/off lights, TVs, music, and blinds, and maintaining/replenishing supplies.
  • Maintain excellence in standards by wiping down equipment, refilling the Snack Bar, and keeping the waiting room neat and orderly.
  • Provide full coverage of the front desk during business hours, either by requesting coverage or locking the office and changing the sign to return at the appropriate time.
  • Prepare and maintain patients' charts, coordinate patient referrals, registration, and scheduling, and enforce patient compliance to scheduled appointments.
  • Greet all patients and other visitors with eye contact and a smile, addressing them by name or asking for their name, and answer incoming calls with a friendly tone.
  • Contact new patients within 2 business hours of receipt of prescription(s) and route calls appropriately.
  • Work as a team to maintain an arrival rate of 95% or greater, enter patient data with accuracy, and monitor and maintain overall patient flow to ensure clinics operate efficiently.
  • Notify the Manager of all actions occurring during the day, including mail received, deliveries, visitors, unusual activity at the clinic, and maintain excellent internal and external communication.
  • Always maintain a professional appearance and assist with other projects and tasks as assigned by the supervisor.
Requirements:
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong attention to detail.
  • Ability to multi-task effectively while maintaining a positive attitude.
  • Demonstrate professionalism and business ethics.
  • Excellent organizational and interpersonal skills.


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