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Front Desk Supervisor

2 months ago

Wisconsin Dells, Wisconsin, United States Kalahari Resorts & Conventions Full time

Job Summary

Kalahari Resorts & Conventions is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities

  • Assist the front office management team in providing courteous and efficient service to all guests
  • Be a resource for guests' questions and concerns, ensuring customer satisfaction prior to arrival and throughout their stay
  • Use our property management system to assign rooms, make keys, view and make notes in the guest's folio, and handle payments
  • Work well in high-pressure situations and maintain composure
  • Be proficient in Windows software and able to convey information and ideas clearly

Requirements

  • At least 2 to 3 years of progressive experience in a hotel, resort, or related field
  • Ability to work flexible long hours, including evenings and weekends
  • Strong communication and interpersonal skills
  • Ability to work well in a team environment

What We Offer

  • A comprehensive and attractive benefits package, including above-industry average compensation, promotion from within, and mental, financial, physical, work-life, and career wellness initiatives
  • Opportunities for professional growth and development
  • A fun and dynamic work environment

About Us

Kalahari Resorts & Conventions is a leading provider of waterpark resorts and conference experiences. We are committed to delivering exceptional service and creating memorable experiences for our guests. Our team is passionate about providing a beyond-expectations experience for our guests and associates alike.