Guest Service Representative

2 days ago


Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full time
About Bluegreen Vacations

We're a dynamic company that values our associates and strives to create memorable experiences for our guests. With over 60 resorts across the U.S. and Caribbean, we take pride in our commitment to excellence.

Job Summary

We're seeking a skilled Guest Reception Representative to join our team. As a key member of our front desk team, you'll play a crucial role in ensuring a positive and welcoming experience for all guests.

Responsibilities
  • Greet guests warmly and professionally, whether in person or over the phone.
  • Ensure that all guests meet the qualifications for their presentation, adhering to our company standards.
  • Follow established processes and procedures to ensure seamless guest experiences.
  • Maintain positive working relationships with Sales, Marketing, and Administrative teams.
  • Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
  • Accurately assign guests to Sales Representatives in the order of their arrival.
  • Ensure timely updates of guest information in our system.
  • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits
  • 401(k) plan
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid time off
  • Employee discounts, and more
Qualifications
  • Excel in providing an exceptional customer experience.
  • Enjoy face-to-face interactions with customers and associates.
  • Quickly learn computer systems.
Why Bluegreen Vacations?
  • Company growth: Experience being part of our expanding success.
  • Customer satisfaction: Contribute to the satisfaction of our valued customers.
  • Passionate team: Join a team that values customer obsession.

We offer comprehensive training and development programs to support your professional growth and career advancement. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities Bluegreen Vacations has to offer.

Please note that Bluegreen Vacations Corporation is a wholly-owned subsidiary of Hilton Grand Vacations Inc. (HGV). As we integrate our systems and branding, some aspects of our employment policies and benefits may change over time.

We promote a drug-free workplace and reserve the right to drug test. EOE



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