Front Desk Representative

1 week ago


Wisconsin Dells, Wisconsin, United States Mt. Olympus Water & Theme Park Resort Full time
Job Summary

At Mt. Olympus Water & Theme Park Resort, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, this role is crucial in setting the tone for their entire stay.

Key Responsibilities:

  • Greet and welcome guests with friendly, courteous service.
  • Assist with check-in and check-out processes.
  • Manage a multi-line phone system, professionally directing calls and answering questions accurately.
  • Provide knowledgeable recommendations on local attractions and property activities.
  • Take room reservations and cancellations efficiently.
  • Handle cash, credit, and sales transactions.
  • Maintain a tidy, organized front desk area.
  • Monitor guest safety and promptly address service issues.
  • Assist with room availability and maintenance, ensuring clear communication with housekeeping.

Requirements:

  • High School Diploma or GED equivalent.
  • Valid driver's license and reliable transportation.
  • Minimum age: 18.
  • Must bring a positive, professional attitude and uphold Mt. Olympus's grooming and appearance standards.
  • Exceptional communication skills, both oral and written.
  • Punctuality, team spirit, and customer-oriented mindset.
  • Ability to maintain confidentiality and professionalism under pressure.
  • Availability for weekends and holidays.

What We Offer:

  • On-Demand Pay – Get paid the same day you work
  • Fun Work Environment – FREE Waterpark & Theme Park passes.
  • Flexible Scheduling – Full-time, part-time, and seasonal positions.
  • Employee Perks – Discounts on hotel rooms, retail, and food.
  • Full-Time Benefits – Health and dental insurance, FSA options, 401K, and paid time off.

We are committed to providing our guests with an exceptional experience, and we are looking for individuals who share our passion for delivering outstanding customer service.



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