Front Desk Operations Manager

2 days ago


Wisconsin Dells, Wisconsin, United States Bluegreen Vacations Full time
Front Desk Manager Job Description

Bluegreen Vacations is seeking a skilled Front Desk Manager to lead our Front Office Department. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and efficient daily operations.

Key Responsibilities:
  • Manage and lead a team of front office staff to provide top-notch guest service.
  • Monitor and maintain inventory supplies to ensure seamless operations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Stay up-to-date with industry trends and best practices to drive continuous improvement.
Requirements:
  • High school diploma or equivalent; Associates or Bachelor's degree preferred.
  • Minimum 2 years of management experience in hospitality, retail, or food and beverage.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Timeshare/hotel operation experience and knowledge of yield rate management a plus.
  • Outgoing personality and excellent service orientation.
  • Effective leadership and conflict resolution skills.
Benefits:
  • Generous Paid Time Off.
  • 401K with match.
  • Paid Holidays.
  • Medical, Dental, Vision Insurance.
  • Paid Parental Leave.
  • Internal Growth and Career Pathing.
  • Tuition Reimbursement.
  • Safe and Fun Work Environment.
  • Employee Discounts.


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