Front Desk Supervisor
2 days ago
Job Summary
Kalahari Resorts & Conventions is seeking a Front Office Supervisor to assist the front office management team in providing exceptional customer service to our guests. As a key member of our team, you will be responsible for ensuring a smooth and efficient guest experience from arrival to departure.
Key Responsibilities
- Assist the front office management team in managing guest arrivals and departures
- Provide courteous and efficient service to all guests
- Use our property management system to assign rooms, make keys, view and make notes in the guest's folio, and handle payments
- Be a resource for guests' questions and concerns
- Ensure customer satisfaction prior to arrival and throughout their stay
Requirements
- At least 2 to 3 years of progressive experience in a hotel, resort, or related field
- Proficient in Windows software
- Ability to convey information and ideas clearly
- Ability to work well in high-pressure situations and maintain composure
- Flexible long hours may be required
What We Offer
- Above-industry average compensation
- Promotion from within
- Mental, Financial, Physical, Work/Life, and Career wellness initiatives
- Educational opportunities
- A comprehensive and attractive benefits package
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off and holiday pay
- Discounts and resort perks
About Us
Kalahari Resorts & Conventions is an equal opportunity employer and a leader in the hospitality industry. We are committed to delivering products and services beyond expectations and promise authenticity, curiosity, honesty, timeliness, and follow-through in our recruitment process.
Why Work with Us
We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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