Front Desk Representative

3 days ago


Wisconsin Dells, Wisconsin, United States Mt. Olympus Water & Theme Park Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Mt. Olympus Water & Theme Park Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable experience for all visitors.

Key Responsibilities
  • Provide friendly and professional assistance to guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Manage the front desk area, ensuring it is clean, organized, and well-maintained.
  • Process guest check-ins and check-outs, handling cash, credit, and sales transactions accurately and efficiently.
  • Assist with room reservations, cancellations, and modifications, capturing all pertinent information.
  • Monitor guest safety and service issues, providing a safe and welcoming environment for all guests.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
Requirements
  • High School Diploma or equivalent required.
  • Valid driver's license and reliable transportation to work.
  • Ability to work weekends and holidays, as well as flexible scheduling.
  • Excellent communication and interpersonal skills, with a professional attitude and demeanor.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Fun and exciting work environment.
  • Free waterpark and theme park passes.
  • Flexible scheduling and opportunities for overtime.


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