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Guest Services Supervisor

2 months ago

Kansas City, Missouri, United States Arbor Lodging Management Full time

Front Desk Supervisor

Overview

Arbor Lodging is a prominent hotel investment and management firm with a diverse portfolio of properties throughout the United States. We are currently in search of a Front Desk Supervisor to enhance our operations.

Key Responsibilities:

  • Welcome and check-in guests with a warm and friendly approach
  • Assist with bookings, pre-arrival arrangements, and room allocations
  • Possess knowledge of the local area to guide guests to nearby dining, shopping, and attractions
  • Address guest concerns promptly and work towards complete guest satisfaction
  • Accurately process payments in accordance with established procedures
  • Effectively communicate with other departments to resolve guest issues

Ideal Candidate Profile:

  • Friendly and approachable personality
  • Previous experience in hotel front desk operations is preferred
  • Familiarity with reservation management systems
  • Strong communication abilities
  • Team-oriented with a positive attitude
  • Capability to stand for long periods and lift items up to 20 pounds
  • High school diploma or equivalent qualification

Benefits of Working with Arbor Lodging:

  • Competitive compensation packages
  • Opportunities for annual salary reviews
  • 401k plan with company matching
  • Additional benefits may be offered

At Arbor Lodging, we uphold values of integrity, kindness, accountability, continuous improvement, and diversity in the workplace. We look forward to the possibility of welcoming you to our organization.