Lead Guest Services Supervisor

3 days ago


Kansas City, Missouri, United States Pilot Company Full time
Job Title: Lead Guest Services

Pilot Company is a leading travel center network with over 30,000 team members and 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

We are committed to fueling people and keeping North America moving. As a company, we value our people-first culture and commitment to giving back. Whether serving guests, team members, or trucking companies, we strive to make a positive impact.

Job Summary

The Shift Leader - Guest Services is responsible for supervising employees and general operations of the store. This role requires excellent customer service skills to respond to customer needs. The ideal candidate is self-motivated, able to assist managers with tasks, and knowledgeable of store operations and our commitment to quality and customer service.

Key Responsibilities
  • Supervise employees and manage store operations
  • Provide exceptional customer service and respond to customer needs
  • Assist managers with tasks and maintain a customer-focused culture
  • Stay knowledgeable of store operations and our commitment to quality and customer service
Requirements
  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills and ability to maintain a customer-focused culture
  • Proficiency with a calculator, computer, and other equipment
  • Ability to work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives
  • Flexible schedule, including nights, days, weekends, and holidays
  • Background check required
Benefits
  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay


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