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Client Relations Specialist
2 months ago
Lac du Flambeau Business Development Corporation
Category
Customer Service
Position
Customer Service Representative
Full-Time/Part-Time
Full-Time
Starting Pay:
$19.00/HR
Exempt/Non-Exempt
Non-Exempt
Number of Openings
1
About Us:
Lac du Flambeau Business Development Corporation is a prominent provider of analog and digital measurement tools and testing apparatus. Our expertise encompasses manufacturing solutions such as circuit board assembly, cable assembly, lead assembly, shunt assembly, sandblasting, and screen printing, tailored to meet a variety of client requirements. Our committed team of management, engineering, and production personnel guarantees superior products and services, adhering to industry standards and surpassing customer expectations.
Position Overview:
As a Customer Service Representative, you will serve as the primary liaison for our esteemed customers and distributors. Your role is crucial in ensuring their satisfaction through prompt, accurate, and courteous assistance.
Key Responsibilities:
Customer Communication & Support
- Provide Comprehensive Product Support: Respond to incoming calls and emails from customers and distributors, delivering detailed information regarding our products, ordering processes, order status, shipment tracking, returns, repairs, and more.
- Customer Advocacy: Address and resolve customer inquiries, concerns, and complaints with a focus on achieving positive outcomes and fostering long-term relationships.
- Order Management: Efficiently process customer orders, initiate returns, and manage quotations. Track orders, oversee stock rotations, and fulfill co-op requests.
- Sales Support: Collaborate with the Sales Department to follow up on quotes, provide product materials, nurture relationships with selling partners, and assist with special projects.
- Technical Expertise: Utilize your knowledge of our products to research specifications, identify cross-reference items, check inventory levels, and provide information on discontinued or unavailable products.
- Information Hub: Supply valuable insights to leadership and relevant departmental heads regarding significant quotes, orders, and potential sales leads.
- Input and track account information within the invoicing and accounting system.
- Maintain updated mailing and contact lists for all vendors, customers, and industry contacts.
- Continuous Improvement: Proactively identify opportunities to enhance customer service processes and contribute to an environment of excellence.
- Collaborate effectively with internal teams, including Sales, Engineering, and Production, to ensure seamless customer service.
Position Requirements
Required Skills:
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a team.
- 1 year of experience in a customer service role, preferably within a manufacturing or technical industry.
- Experience working with Microsoft Office Suite.
- High school diploma or equivalent.
Work Environment: This job operates in a professional office environment, with some proximity and engagement with employees while on the manufacturing floor in respective lines or offices. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Standing, sitting, walking, bending, working with machinery, and being able to lift 50 pounds safely is required.
Position Type/Expected Hours of Work: This is a Full-Time position with 40 hours per week expected. Days and hours will be Mon-Thu: 7-4:30 PM and Fri: 8-12 PM. Must attend all mandatory meetings and participate in training.
Travel: Travel is not required for this position.
EOE Statement:
Equal Employment Opportunity Statement: Lac du Flambeau Business Development Corporation is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free from discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, or veteran status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
