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Skilled Level 2 Technical Support Specialist

2 months ago

Atlanta, Georgia, United States Ripple IT Full time

Ripple IT is on the lookout for a Skilled Level 2 Technical Support Specialist to take on a pivotal role that combines remote assistance with occasional in-person engagements. The perfect candidate will have approximately 5 years of experience in the IT sector, with prior experience in a Managed Service Provider (MSP) environment being a significant advantage. If you are enthusiastic about technology and enjoy engaging with people, this position may be the right fit for you.

Key Responsibilities:
  • Provide empathetic support to Ripple's clients during IT challenges, delivering effective solutions and proactively preventing future issues through creative problem-solving.
  • Encourage personal development and promote collaborative growth within the team.
Core Principles:
  • Assume Positive Intent
  • Strive for Excellence
  • Collaborate Continuously
Our Beliefs:
  • Empower individuals to thrive in their roles
  • Challenge the reasoning behind tasks, not just the execution
  • Commitment to team members
  • Celebrate successes
  • Foster a familial environment within the team
  • Appreciate aesthetics and design as enhancements to our work
Objective:
  • To provide a service experience that leaves a positive and lasting impression on all stakeholders.
Qualifications:
  • Experience with various platforms, including Windows servers, Active Directory, Exchange, Office365, Citrix, VMware, firewalls, and more.
  • Assist colleagues with intricate issues.
  • Engage in diverse projects such as server installations and network setups.
  • Serve as a vital resource for the support team.
Success Indicators:
  • Ripple customers and team members will regularly recognize your approachability, problem-solving capabilities, and optimistic demeanor.
Essential Skills:
  • Excellent communication abilities across various scenarios and a talent for troubleshooting.
  • A relentless desire for personal and professional growth.
  • A proactive attitude and the capacity to manage pressure effectively.
  • Familiarity with both Mac and PC systems, along with documentation management.
  • Prior experience in an MSP setting is a notable advantage.
  • A clean driving record and background check are required.
Perks:
  • Flexible working conditions
  • Engaging and diverse responsibilities
  • A supportive team culture that prioritizes your development
  • Competitive compensation and a comprehensive benefits package
  • Opportunities to collaborate with outstanding clients and colleagues