Technical Support Specialist

4 weeks ago

Atlanta, Georgia, United States V-Soft Consulting Full time
Job Summary:

V-Soft Consulting is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for installing and supporting network devices, providing business-critical services. You will also be responsible for opening, documenting, and tracking problem tickets, escalating to appropriate workgroups when required. Additionally, you will coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

Key Responsibilities:
  • Install and support network devices providing business-critical services.
  • Open, document, and track problem tickets, escalating to appropriate workgroups when required.
  • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
  • Provide special project support, including setup and breakdown, and relocation of computer equipment and peripherals.
  • Provide onsite desktop support for customers located within assigned locations.
  • Troubleshoot end-user workstation and peripheral problems, effectively diagnosing and resolving issues remotely and in-person.

Requirements:
  • A+ Certification or Network+ Certification.
  • Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
  • Experience with troubleshooting network connectivity issues in both LAN and WAN environments: 2 Years.
  • Experience imaging and deploying laptops: 2 Years.
  • Experience providing desktop/laptop computer hardware support: 2 Years.
  • Experience supporting Microsoft Outlook email client: 2 Years.
  • Experience supporting Microsoft Office 2013 or higher: 2 Years.
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues: 2 Years.
  • Experience with local and network printer troubleshooting and repair: 2 Years.
  • Setup and install computers for New Hire On-Boarding's and Off-Boarding's: 2 Years.
  • Experience in an Active Directory Domain environment: 2 Years.

Preferred Qualifications:
  • Technical support experience in a Windows 10 PC environment: 2 Years.
  • Experience supporting Cisco VoIP phones and Jabber client: 2 Years.
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software: 2 Years.

About V-Soft Consulting:
V-Soft Consulting is recognized among the top 100 fastest-growing staffing companies in North America. We are headquartered in Louisville, KY, with strategic locations in India, Canada, and the U.S. We are known as an agile, innovative technology services company, holding several awards and distinctions, and have a wide variety of partnerships across diverse technology stacks.

Benefits:
As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation, and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

Equal Employment Opportunity:
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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