Technical Support Specialist

2 days ago

Atlanta, Georgia, United States Motion Recruitment Full time
Job Title: Technical Support Specialist

**Job Summary:**

Motion Recruitment Partners is seeking an experienced Technical Support Specialist to join their team for a long-term contract opportunity. As a Technical Support Specialist, you will provide on-site end-user computing support to clients in the Atlanta, Georgia area.

Key Responsibilities:

  • Investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.
  • Provide on-site support to clients in the Atlanta area.
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives to the service desk, technical support coordinators, and schools through the incident tracking software.
  • Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Set up new devices, workstations, print stations, and assignments to default printers.
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types, and required repairs, including start-up and end-of-year processes.

Requirements:

  • 5+ years of providing end-user support in an enterprise-level organization, administering a Windows computing environment, or working with WAN/LAN environments.
  • Current support experience of Windows 10, Office 365, Active Directory.
  • Imaging / SCCM experience.
  • Experience with Azure and InTune is preferred.
  • Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook), and Internet Browsers (Internet Explorer, Chrome, Safari).
  • Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
  • MUST have own reliable transportation to travel to different locations within the area if needed. Mileage reimbursement provided.

What You Will Be Doing:

As a Technical Support Specialist, you will provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities, and support offices. You will also manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.

Benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

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