Technical Support Specialist
4 weeks ago
At Incident IQ, we're seeking a skilled Tier 2 Support Specialist to join our team. As a key member of our support team, you will play a vital role in enhancing the experience of our customers by providing technical assistance to the Sales and Customer Success teams.
Key Responsibilities:
- Deliver exceptional customer experiences, ensuring high levels of satisfaction across all Incident IQ clients.
- Collaborate closely with Sales and Customer Success teams to troubleshoot and resolve technical issues promptly.
- Maintain and optimize SQL databases to support customer queries and system performance.
- Advocate for customer needs within the organization, identifying areas for enhancement in our products and services.
Requirements:
- 2+ years of experience in a technical role (e.g., engineering, technical sales, or support).
- 1+ years of experience with Microsoft SQL and MongoDB.
- 1+ years of experience with APIs and API platforms.
- Experience working with Azure DevOps.
- Knowledge of C# and JavaScript.
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters.
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to thrive.
- We provide excellent work/life balance.
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer.
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