Technical Support Specialist

4 weeks ago


Atlanta, Georgia, United States Incident IQ Full time
Job Description

At Incident IQ, we're seeking a skilled Tier 2 Support Specialist to join our team. As a key member of our support team, you will play a vital role in enhancing the experience of our customers by providing technical assistance to the Sales and Customer Success teams.

Key Responsibilities:

  • Deliver exceptional customer experiences, ensuring high levels of satisfaction across all Incident IQ clients.
  • Collaborate closely with Sales and Customer Success teams to troubleshoot and resolve technical issues promptly.
  • Maintain and optimize SQL databases to support customer queries and system performance.
  • Advocate for customer needs within the organization, identifying areas for enhancement in our products and services.

Requirements:

  • 2+ years of experience in a technical role (e.g., engineering, technical sales, or support).
  • 1+ years of experience with Microsoft SQL and MongoDB.
  • 1+ years of experience with APIs and API platforms.
  • Experience working with Azure DevOps.
  • Knowledge of C# and JavaScript.

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters.
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to thrive.
  • We provide excellent work/life balance.

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO). Incident IQ is an Equal Opportunity Employer.



  • Atlanta, Georgia, United States TekStream Solutions Full time

    Desktop Support Role at TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to provide technical assistance to our team. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and...


  • Atlanta, Georgia, United States US Tech Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at US Tech Solutions. As a Technical Support Specialist, you will provide technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular...


  • Atlanta, Georgia, United States Abacus Full time

    Technical Support SpecialistAbacus is seeking a skilled Technical Support Specialist to provide technical assistance to engineers in various areas, including production, operations, maintenance, process improvement, and product development.Key Responsibilities:Provide technical support to engineers in areas such as production, operations, maintenance,...


  • Atlanta, Georgia, United States Syntricate Technologies Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. As a Technical Support Specialist, you will be responsible for providing technical support across the company, including installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will also be...


  • Atlanta, Georgia, United States Verint Systems Full time

    Job Summary:Verint Systems is seeking a skilled Technical Support Specialist to join our Fraud and Security Solutions team. As a Technical Support Specialist, you will provide technical assistance to customers and integrators, troubleshooting and resolving complex technical issues.Key Responsibilities:Provide technical support to customers and integrators...


  • Atlanta, Georgia, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our C-level, AVP, VP, and administrative assistants.Key Responsibilities:Provide timely and effective technical support to our executive team,...


  • Atlanta, Georgia, United States Pyramid Consulting, Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Pyramid Consulting, Inc. The successful candidate will be responsible for providing technical support and maintenance for our clients' technology infrastructure.Key Responsibilities:Provide technical support and troubleshooting for...


  • Atlanta, Georgia, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical repair direction and support on all client proprietary products. You will work closely with our vendors to help resolve diagnostic and repair direction for our customers.About...


  • Atlanta, Georgia, United States Johnson Service Group (IL) Full time

    Job Description:At Johnson Service Group, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.Key...


  • Atlanta, Georgia, United States I2USystems Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at I2USystems Inc. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring that their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide...


  • Atlanta, Georgia, United States Inspiroz Full time

    Job OverviewInspiroz is seeking a skilled School Technology Specialist to join our on-site IT support team in Atlanta. As a key member of our team, you will play a crucial role in supporting the day-to-day technology needs across our portfolio of charter schools.As a School Technology Specialist, you will work under the supervision of an Inspiroz Service...


  • Atlanta, Georgia, United States Renewed Vision Full time

    Job OverviewRenewed Vision is seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our software products.Key Responsibilities:Provide timely and effective technical...


  • Atlanta, Georgia, United States Crescens Full time

    Job Title:Application SupportJob Summary:Crescens is seeking a skilled Technical Support Specialist to provide technical assistance to end-users in a Tier-II support role. The ideal candidate will have a strong background in information security, privacy, system/network administration, and support, or application development.Key Responsibilities:Provide...


  • Atlanta, Georgia, United States V-Soft Consulting Group Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at V-Soft Consulting Group. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and employees. Your primary focus will be on resolving hardware and software issues, as well as maintaining and troubleshooting...


  • Atlanta, Georgia, United States V-Soft Consulting Group Full time

    Job Summary:V-Soft Consulting Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for installing and supporting network devices, providing business-critical services, and troubleshooting end-user workstation and peripheral problems. You will also be required to coordinate with...


  • Atlanta, Georgia, United States TekStream Solutions Full time

    Provide Exceptional Support for TekStream SolutionsTekStream Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing onsite technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment.Your Key...


  • Atlanta, Georgia, United States Insight Global Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Insight Global. The successful candidate will provide timely support for user-identified errors and system alarms and alerts, troubleshooting and restoring technical service and equipment incidents.Key Responsibilities:Provide technical support for end-users, analyzing and...


  • Atlanta, Georgia, United States Mondo Full time

    Job Title: Technical Support SpecialistLocation-Type: HybridJob Description:Monitor production systems for performance, addressing failures or critical issues promptly.Maintain and develop knowledge resources (processes, procedures, troubleshooting guides).Collaborate with teams to document production configurations and set operational standards.Analyze and...


  • Atlanta, Georgia, United States Manhattan Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Manhattan Associates. As a key member of our supply chain commerce technology team, you will be responsible for utilizing technologies to analyze and resolve technical issues that arise post customer implementation involving supply chain software solutions.Key...


  • Atlanta, Georgia, United States T-Mobile US, Inc. Full time

    We invest in our employees through our Total Rewards Package, ensuring they receive a competitive base salary and compensation package.Our Technical Support team members enjoy multiple benefits, including a comprehensive compensation package, and the opportunity to work in a dynamic and supportive environment.As a Business Technical Support Specialist, you...