Technical Support Specialist

3 weeks ago

Atlanta, Georgia, United States V-Soft Consulting Group Full time
Job Summary:

V-Soft Consulting Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for installing and supporting network devices, providing business-critical services, and troubleshooting end-user workstation and peripheral problems. You will also be required to coordinate with vendor support contacts to resolve technical problems with desktop hardware and software. Additionally, you will provide special project support, including setup and breakdown, and relocation of computer equipment and peripherals. If you have experience with troubleshooting network connectivity issues, imaging and deploying laptops, and supporting Microsoft Office 2013 or higher, we encourage you to apply.

Key Responsibilities:

Install and support network devices providing business-critical services.
Troubleshoot end-user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
Provide special project support, including setup and breakdown, and relocation of computer equipment and peripherals.

Requirements:

A+ Certification or Network+ Certification.
Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
2 Years of experience with troubleshooting network connectivity issues in both LAN and WAN environments.
2 Years of experience imaging and deploying laptops.
2 Years of experience providing desktop/laptop computer hardware support.
2 Years of experience supporting Microsoft Outlook email client.
2 Years of experience supporting Microsoft Office 2013 or higher.
2 Years of experience supporting remote workers and troubleshooting VPN and remote technology issues.
2 Years of experience with local and network printer troubleshooting and repair.
2 Years of experience setting up and installing computers for New Hire On-Boarding's and Off-Boarding's.
2 Years of experience in an Active Directory Domain environment.

Preferred Qualifications:

Technical support experience in a Windows 10 PC environment.
Experience supporting Cisco VoIP phones and Jabber client.
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software.

About V-Soft Consulting Group:

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America. We are headquartered in Louisville, KY, with strategic locations in India, Canada, and the U.S. We are known as an agile, innovative technology services company, holding several awards and distinctions, and have a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits, a 401(k) plan, competitive compensation, and more. We are partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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