Technical Support Specialist

16 hours ago

Atlanta, Georgia, United States Ranger Technical Resources Full time
Job Title: Technical Analyst

Ranger Technical Resources is seeking a highly skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for providing technical assistance and exceptional customer service in resolving complex network and infrastructure issues.

Key Responsibilities:
  • Provide technical support and assistance to customers in resolving complex network and infrastructure issues.
  • Lead efforts in triaging connectivity and digital certificates with customers.
  • Obtain an understanding of assigned support items, identify the root cause and impact of issues, and determine the best course of action to fully address customer-reported issues and requests.
  • Manage incoming support requests, escalating to appropriate departments when necessary.
  • Anticipate customer needs, provide feedback for improvement, and take proactive measures to prevent customer-impacting occurrences.
  • Effectively communicate with customers, sales, and internal teams, explaining complex issues and collaborating on solutions.
  • Document all support activities, including troubleshooting steps and resolutions, in detail.
  • Maintain accurate records of incidents and service requests, adhering to incident management procedures.
  • Mentor and train team members, promoting collaboration and knowledge sharing within and across teams.
  • Continuously develop expertise in relational databases (SQL, Splunk, Excel), leveraging these tools to enhance technical support capabilities.
Requirements:
  • Bachelor or higher degree in Computer Science, Information Systems, Information Technology, or a related technical field/experience.
  • 2+ years of experience in customer support roles or related fields.
  • Experience working in a network/systems environment.
  • Experience with escalating/triaging issues as needed.
  • Strong mentoring and coaching skills, promoting collaboration and knowledge sharing within teams.
  • Strong written and verbal communication skills.
Preferred Skills:
  • Experience writing SQL queries
  • Customer service
  • Customer support
  • Network and connectivity support
  • Infrastructure support
  • Internet protocols (IP)
  • Incident management
  • Troubleshooting
  • Data entry
  • Data analysis
  • Documentation
  • Reporting
  • Ticketing systems
  • Splunk (as a plus)
  • Salesforce (as a plus)

Ranger Technical Resources is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

  • Technical Support Specialist

    7 days ago

    Atlanta, Georgia, United States Ranger Technical Resources Full time

    Job Title: Technical AnalystRanger Technical Resources is seeking a highly skilled Technical Analyst to join our team. As a Technical Analyst, you will be responsible for providing technical assistance and exceptional customer service in resolving complex network and infrastructure issues.Key Responsibilities:Provide technical support and assistance to...

  • Technical Support Specialist

    1 week ago

    Atlanta, Georgia, United States Integrated Resources Full time

    Job Title: Technical Support Specialist Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Integrated Resources. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and...

  • Technical Support Specialist

    2 days ago

    Atlanta, Georgia, United States Dentsu McGarry Bowen LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Dentsu McGarry Bowen LLC. As a Technical Support Specialist, you will be responsible for providing second-level support to our global user base, working with market-leading ITSM Service Management tools to deliver exceptional customer...

  • Technical Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    Career Opportunity for IT Help Desk Support SpecialistResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through ServiceNow. The successful candidate will...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States ITProFound Full time

    IMPORTANT: THIS POSITION REQUIRES ONSITE PRESENCEBelow is a comprehensive overview of the responsibilities and requirements for this role. Objective:ITProFound is in search of several Technical Support Specialists to deliver direct, first-line technical assistance to various educational institutions and administrative offices.Overview:The Technical Support...

  • Technical Support Specialist

    5 days ago

    Atlanta, Georgia, United States Dentsu McGarry Bowen LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Dentsu McGarry Bowen LLC. As a Technical Support Specialist, you will be responsible for providing second-level support to our global user base, working with market-leading ITSM Service Management tools.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Disability Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical issuesAnswer...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist to join our esteemed government agency client. This role involves delivering daily assistance to both in-person and remote users within the agency, effectively managing and prioritizing incidents and requests through...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing essential support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...

  • Technical Support Specialist

    6 days ago

    Atlanta, Georgia, United States Tricentis GmbH Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist plays a critical role in delivering exceptional customer experiences for our highest-tier clients. As a key member of our Support Specialist Organization, you will perform technical analysis and processing of requests, providing industry-leading service to support our customers' business...

  • Technical Support Specialist

    3 days ago

    Atlanta, Georgia, United States Nuvei Full time

    Job Title: Technical Support SpecialistNuvei is seeking a highly skilled Technical Support Specialist to join our fast-growing Technical Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our Enterprise clients, resolving technical issues, and providing guidance on the use of our products and...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Disability Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist. This role involves providing essential support to both in-person and remote users within the organization, effectively managing and addressing incidents and requests through our service management platform.Key...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is looking for a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing comprehensive support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...

  • Technical Support Specialist

    3 hours ago

    Atlanta, Georgia, United States DKMRBH Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at DKMRBH Inc. in Atlanta. As a Technical Support Specialist, you will be responsible for maintaining essential IT operations, handling business-critical IT tasks, and enabling faster and smarter business processes and employee...

  • Technical Solutions Specialist

    2 weeks ago

    Atlanta, Georgia, United States Ranger Technical Resources Full time

    About the Role:Ranger Technical Resources is seeking a highly skilled and experienced Technical Solutions Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Key Responsibilities:Technical Support: Provide timely and effective...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States ATC Full time

    Job SummaryATC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.Key ResponsibilitiesProvide technical assistance to...

  • Technical Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States DRS IT Solutions Inc Full time

    Objective:DRS IT Solutions Inc is in search of multiple Technical Support Specialists to deliver direct first-line assistance to educational institutions and administrative facilities.Overview:The Technical Support Specialist will be designated to one or more educational facilities or offices. The allocation of locations is determined by the number of...

  • Customer Service Representative

    2 weeks ago

    Atlanta, Georgia, United States STS Technical Services Full time

    STS Technical Services is seeking a skilled Technical Support Specialist to join our team in Atlanta, Georgia. As a SkyProfessor, you will provide critical technical assistance to our client's Flight Attendants, ensuring they can perform their duties efficiently by resolving technical issues promptly.Key Responsibilities:Technical Support: Provide expert...

  • Technical Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States V-Soft Consulting Group, Inc. Full time

    Job Title: Help Desk Support SpecialistJob Summary:V-Soft Consulting Group, Inc. is seeking a skilled Technical Support Specialist to provide unit-level support in the installation, operation, and maintenance of computer systems. As a Technical Support Specialist, you will be responsible for addressing issues of moderate complexity, receiving general...