Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Insight Global. The successful candidate will provide timely support for user-identified errors and system alarms and alerts, troubleshooting and restoring technical service and equipment incidents.
Key Responsibilities:
- Provide technical support for end-users, analyzing and diagnosing faults and symptoms using established processes and procedures.
- Escalate issues as necessary and maintain frequent interaction with all types of end-user customers.
- Order, track, and receive hardware/equipment as needed.
Requirements:
- High School Diploma or equivalent.
- 2+ years or equivalent educational experience in an Information Technology service role.
- Active Directory experience creating/deleting/moving user accounts.
- Understanding of Windows 10.
- Ability to communicate verbally and in writing with all levels of employees.
- Ability to provide on-site and remote support.
Preferred Qualifications:
- Certifications such as A+, Net +, Sec + or related.
- Asset management experience of ordering, receiving hardware.
- Experience supporting a large environment (1000+ end users).
Compensation and Benefits:
$25/hour to $28/hour. Benefit packages include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
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