Banking Operations Manager

4 days ago


San Diego, California, United States Bank of Montreal Full time
Job Summary

We are seeking a highly skilled and experienced Banking Operations Manager to join our team at Bank of Montreal. The successful candidate will be responsible for leading a team of banking professionals and overseeing the day-to-day operations of our retail banking division.

Key Responsibilities
  • Lead a team of banking professionals to deliver exceptional customer service and achieve sales targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and analyze sales and customer data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to develop and implement business plans and strategies.
  • Ensure compliance with regulatory requirements and bank policies.
  • Develop and maintain relationships with key stakeholders, including customers, employees, and business partners.
  • Provide coaching and training to employees to enhance their skills and knowledge.
  • Manage and control operating expenses to achieve budget targets.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements
  • 4-6 years of experience in retail banking or a related field.
  • Proven track record of leadership and management experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of banking products and services.
  • Working knowledge of branch operational processes and policies.
  • Working knowledge of branch technologies, processes, and performance metrics.
  • Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
What We Offer

At Bank of Montreal, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.


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