Operations Support Supervisor

3 weeks ago

SeaTac, Washington, United States CLEAR Full time

The Assistant Manager of Airport Services will play a crucial role in our airport leadership team, reporting directly to the General Manager and overseeing the daily operational activities at the station. The ideal candidate excels in a dynamic environment and acts as a proactive mentor for security, customer service, and sales teams.

Key Responsibilities Include:

  • Spend the majority of time in a customer-facing role within the airport environment.
  • Ensure compliance with CLEAR and TSA policies and procedures, maintaining the highest standards of security and integrity.
  • Monitor and enhance security, service, and sales performance during each shift.
  • Conduct shift briefings, debriefs, and team huddles, managing changes, breaks, and rotations effectively.
  • Coach, mentor, and train team members to achieve sales and customer service objectives.
  • Oversee asset management and technology devices, demonstrating troubleshooting capabilities when necessary.
  • Represent CLEAR within the airport community, building strong relationships with TSA and airline stakeholders.
  • Manage incident prevention strategies and responses.
  • Participate in station management team meetings.

Ideal candidates will possess:

  • 1-2 years of leadership experience in a customer-oriented environment (e.g., retail, hospitality, restaurants, rental services).
  • Exceptional interpersonal and communication skills, with the ability to inspire, mentor, and influence others.
  • Capability to manage multiple priorities in a fast-paced, ever-evolving environment.
  • Strong organizational skills, with the ability to juggle various tasks and responsibilities.
  • Proficiency in utilizing technology as part of daily operations.
  • Successful completion of a government background investigation is required.
  • Ability to stand or walk for extended periods.
  • Commitment to adhering to policies and procedures established by CLEAR, as well as airport, state, and federal regulations.
  • Flexibility to work a non-traditional schedule, including weekends, holidays, early mornings, and evenings.

About CLEAR:

Have you ever experienced that feeling of seamlessness? When everything aligns perfectly, and the day feels effortless? CLEAR's mission is to create frictionless experiences that evoke that sensation. With over 25 million dedicated members and numerous partners globally, CLEAR's identity platform is revolutionizing how individuals live, work, and travel. Whether at the airport, in a stadium, or through your mobile device, CLEAR connects you to what defines you—unlocking easier, more secure, and more streamlined experiences that feel extraordinary.

CLEAR is committed to providing reasonable accommodations to qualified individuals with disabilities or protected needs. Please inform us if you require any accommodations to apply for a position or perform your job duties. Examples of reasonable accommodations may include, but are not limited to, additional breaks, modifications to the application process, policy exceptions, alternative document formats, live captioning, or sign language interpretation.

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