Technical Support Specialist for Food Sorting Solutions

2 weeks ago

SeaTac, Washington, United States TOMRA Full time
Company Overview

TOMRA Food is a global leader in providing sensor-based sorting, peeling, and integrated post-harvest solutions tailored for the food industry. With over 50 years of experience, we are dedicated to transforming food production to enhance safety and reduce waste, ensuring that Every Resource Counts.

At TOMRA, we foster a culture of innovation, passion, and responsibility. We empower our team members to think creatively and take calculated risks that lead to groundbreaking advancements. Our commitment to excellence is reflected in our focus on customer satisfaction and a safe working environment.

Position Summary

The Technical Support Specialist is tasked with delivering outstanding technical assistance, maintenance, installation, and training services for TOMRA's state-of-the-art food sorting machinery. This role is pivotal in ensuring the optimal performance of our solutions and enhancing customer experience.

Key Responsibilities
  • Conduct field service operations at client locations, which encompass installation, commissioning, testing, integration, optimization, maintenance, and repair, ensuring machines operate according to specifications.
  • Perform comprehensive mechanical, electrical, electronic, and optical adjustments and setups.
  • Diagnose and troubleshoot equipment issues, providing effective resolutions.
  • Execute preventative maintenance, including preseason and postseason services, to enhance machine performance.
  • Respond promptly and professionally to customer inquiries regarding machine issues, ensuring clear communication about next steps and potential costs.
  • Collaborate closely with engineering, research & development, sales, and customer solution delivery teams to drive continuous improvement and identify sales opportunities.
  • Act as the customer advocate within the organization, providing feedback to improve products and services.
  • Assist in training and mentoring new Technical Support Specialists as needed.
  • Instruct and educate customers on machine operation, maintenance, and utilization.
  • Manage tools, test equipment, and technical documentation effectively.
  • Promote a culture of safety, quality, and compliance across all operations.
  • Complete administrative tasks accurately and in a timely manner.
Qualifications

Required Skills:

  • Solid knowledge of electronics and electrical assembly.
  • Ability to interpret technical procedures and regulations.
  • Strong customer service orientation and effective communication skills.
  • Proficiency in Microsoft Office applications.
  • A positive attitude and a commitment to customer satisfaction.

Education: An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred, or a combination of education and equivalent experience.

Work Environment

Willingness to work in various settings, including food processing plants and outdoor environments in varying temperatures.

Experience

A minimum of two years in field service and customer support, with experience in PC diagnostics and software installation preferred.

Additional Information

TOMRA is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We provide reasonable accommodations for candidates with disabilities during the selection process.

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