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Field Service Operations Manager

2 months ago

SeaTac, Washington, United States Securitas Inc. Full time
About the Role

We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Securitas Inc. As a Field Service Operations Manager, you will be responsible for overseeing the daily operations of our field service team, ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Manage and coordinate the activities of our field service team, ensuring that all tasks are completed efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with our sales and marketing teams to identify new business opportunities and develop relationships with key clients.
  • Monitor and analyze key performance indicators (KPIs) to ensure that our team is meeting or exceeding targets.
  • Provide training and development opportunities to our team members to enhance their skills and knowledge.
  • Ensure that all team members are aware of and adhere to our company's policies and procedures.
Requirements
  • 3-4 years of experience in a field service or operations management role.
  • Proven track record of success in managing teams and improving customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.