Aviation Operations Supervisor

2 weeks ago


SeaTac, Washington, United States Swissport Full time

Are you prepared to excel in a vibrant and rapidly evolving aviation sector? As a premier provider of aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward – "To offer the aviation industry consistent and customized solutions worldwide, enhancing customer satisfaction."

We recognize that our workforce is what sets us apart from our competitors. At Swissport, we are motivated by our core principles of Show You Care, Do the Right Things, and Win as a Team. We are actively looking for committed individuals who resonate with these values to contribute to our operations across various locations.

Position Overview

The Operations Manager is accountable for the daily safe and effective management of into-plane and Ground Support Equipment (GSE) fueling operations. This includes overseeing activity scheduling, workforce planning, fuel quality assessments, budgeting and forecasting, as well as performance management. The role also entails ensuring that customer service benchmarks are achieved and contractual obligations are fulfilled.

Key Responsibilities

  • Maintain a safe and efficient operation through subordinate staff to enhance operational effectiveness and cost-efficiency.
  • Ensure that customer service standards are upheld and contractual services are delivered effectively.
  • Enforce compliance with company safety and health regulations.
  • Adhere to FAA, TSA, IATA, ATA, U.S. Customs, airport authority, and company policies and regulations.
  • Monitor compliance with ATA 103 Fuel Quality Control Specification, NFPA 407, and FAR Part regulations.
  • Manage time and attendance tracking through subordinate staff to minimize reliance on overtime.
  • Engage regularly with customers, airport authorities, and government agency representatives.
  • Provide coaching and disciplinary actions for employees who breach company policies.
  • Collaborate with branch administrative personnel to review operational and sales reports to assess service adequacy and implement necessary changes.
  • Achieve key performance indicators (KPIs) related to location, employee, and aircraft incidents/accidents.
  • Meet location-specific on-time performance KPIs.
  • Fulfill financial performance KPIs for the location.

Candidate Profile

  • Preferred: College Level Degree.
  • Minimum of eight years of experience in into-plane operations, with at least five years in a managerial capacity.
  • Strong organizational skills with attention to detail.
  • Ability to read, analyze, and interpret various business documents, technical procedures, and government regulations.
  • Proficient in solving practical problems and handling diverse variables.
  • Valid driver's license required.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Benefits Offered

  • 401(k) plan.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Retirement plan.
  • Tuition reimbursement.
  • Vision insurance.

At Swissport, we champion diversity, equal opportunity, and the strength of our values in driving success. We are dedicated to fostering an inclusive workplace where all qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Explore more about Life at Swissport on our website.



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