IT Support Specialist

1 week ago


San Francisco, California, United States CTP Full time

Job Title: IT Support Specialist

Location: Onsite

Duration: Full-time

About the Company:

CTP is a leading global investment firm that specializes in partnering with technology companies. With a strong presence in the industry, CTP has invested in over 400 technology companies and has approximately $45 billion in capital raised to date.

Compensation Expectation: $130,000 - $150,000

Job Summary:

As an IT Support Specialist at CTP, you will be responsible for providing technical support to the company's employees. This includes setting up and configuring computers, printers, mobile devices, and servers, as well as installing software and performing general computer and server maintenance.

Key Responsibilities:

  • Setting up and configuring computers, printers, mobile devices, and servers
  • Installing software and performing general computer and server maintenance
  • Problem-solving on applications, operating systems, printers, and other devices
  • Troubleshooting computer and networking issues
  • Maintaining, administering, and monitoring networks, servers, systems, software, and applications
  • Logging all activities in a trouble ticketing system
  • Communicating with employees to successfully accomplish duties
  • Checking backups and performing daily maintenance duties
  • Performing other duties, projects, and tasks as assigned

Requirements:

  • Strong technical, leadership, and interpersonal skills
  • The ability to work independently and interact professionally with customers, team leaders, and executives to resolve service requests in a timely manner
  • Excellent time and task management skills, as well as excellent verbal and written communication skills
  • Experience with the following systems, applications, or devices:
  • Windows desktop operating systems
  • Mac Operating Systems
  • Zoom conference rooms
  • Windows Server
  • Office 365
  • iOS and Android Mobile Device Management
  • LAN/WAN networking technologies
  • Familiarity with Microsoft Active Directory, DHCP, and DNS
  • Comfortable with off-hour requests and duties as needed


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