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IT Support Specialist
2 months ago
Position: IT Support Specialist
Duration: 3-Year Project
Work Environment: Onsite
Background Checks: Comprehensive checks including lifetime background, fingerprinting, and financial assessments.
Benefits: 6 paid holidays and 5 PTO days annually.
Role ResponsibilitiesThe IT Support Specialist will be responsible for delivering first and second-level technical assistance for various IT-related incidents and requests. Key responsibilities include:
- Providing technical support for desktops, laptops, and other devices, ensuring effective resolution of issues either remotely or in person.
- Maintaining office infrastructure, including wireless networks and conference room technology.
- Offering software support, particularly for Microsoft Office applications and network printing.
- Escalating complex issues to higher-level technical resources to guarantee prompt resolution and customer satisfaction.
- Implementing software and hardware updates while following risk-averse procedures and maintaining a fallback plan.
- Creating and updating technical documentation to improve office procedures and efficiency.
- Maintaining an accurate inventory of IT assets.
- Addressing issues escalated from the Service Desk and participating in departmental projects as needed.
- Demonstrating the ability to manage multiple tasks in a dynamic environment.
The ideal candidate will possess:
- Strong communication and interpersonal skills.
- Experience with Jira and Microsoft Office.
- A minimum of 1-3 years in an IT support role.
Preferred:
- Undergraduate degree in Management Information Systems or Computer Science.
- Familiarity with networking technologies, including routers, switches, and firewalls.
- Experience with video conferencing tools such as WebEx, Teams, Zoom, and Google Meet.
- Knowledge of mobile devices, including iPhones and Androids.
- Certifications such as CompTIA A+ or Network+ are advantageous.
- Microsoft Fundamental Certifications are a plus.
