Customer Service Representative

3 days ago


Findlay, Ohio, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with product and service information, including medical necessity, insurance coverage, and physician orders
  • Coordinate home equipment service requests with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Provide customers with product and service information, including sales or recommendations for products or services that may complement client needs
  • Other duties as assigned by management
Requirements
  • High school diploma or general education degree (GED)
  • 6 months of relevant customer service experience preferred
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast-paced environment
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision.



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