Healthcare Customer Service Representative

2 weeks ago


Findlay, Ohio, United States IntelliHARTx Full time

Healthcare Customer Service Representative

Join IntelliHARTx as a vital member of our customer service team, where you will play a crucial role in assisting patients with their medical account balances.

Position Overview:

As a Healthcare Customer Service Representative, you will engage with patients to facilitate the resolution of outstanding medical balances. Your primary responsibilities will include:

  • Making and receiving calls to patients regarding their medical accounts.
  • Providing clear explanations of medical balances, including details related to service dates and insurance coverage.
  • Assisting patients in setting up payment plans or making full payments to alleviate their financial burdens.

Key Qualifications:

To thrive in this role, you should possess:

  • A high school diploma or equivalent; higher education is preferred.
  • Familiarity with basic insurance and medical terminology is advantageous.
  • Prior experience in a call center or customer service environment is highly desirable.
  • Strong emotional intelligence, enabling you to empathize with patients while guiding them toward balance resolution.
  • A positive attitude and a genuine passion for helping patients.
  • Reliability and integrity in your work ethic.

Work Environment:

This position involves working in a supportive team atmosphere, where you will be stationed in your own cubicle. You will work an 8-hour shift between 9 AM and 6 PM, Monday through Friday, with rotating shifts that may include both opening and closing hours.

Why Choose IntelliHARTx?

We offer a competitive compensation package, including:

  • Full-time hours with potential for performance-based increases.
  • A retention bonus after a designated period of employment.
  • A bonus program to reward your contributions.
  • Paid time off and sick leave after a specified duration.
  • Healthcare reimbursement options to support your medical insurance needs.
  • Company-sponsored life insurance with additional coverage options.
  • A 401(k) plan to help you save for the future.
  • Parental leave benefits after one year of service.

At IntelliHARTx, we value teamwork and are committed to making a positive impact in the lives of our patients. If you are dedicated to providing exceptional customer service and want to be part of a dynamic team, we encourage you to consider this opportunity.



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