Customer Service Representative
2 months ago
Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Provide exceptional customer service to internal and external customers, responding to inquiries, resolving issues, and addressing concerns in a professional and empathetic manner.
- Assist customers with product and service information, including answering questions, providing recommendations, and making sales or recommendations for products or services that may complement client needs.
- Coordinate home equipment service requests with Dispatch for prompt delivery, ensuring timely and efficient service to our customers.
- Engage in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed.
- Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment, ensuring accurate and up-to-date information is provided to customers.
- Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services, ensuring compliance with company policies and procedures.
- Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance, ensuring accurate and timely billing.
- Understand and strive to meet or exceed department metrics while providing excellent customer service, ensuring high levels of customer satisfaction and loyalty.
- High school diploma or general education degree (GED) required.
- 6 months of relevant customer service experience preferred.
- Excellent interpersonal, written, and oral communication skills.
- Customer service orientation.
- Attention to detail.
- Good data entry skills.
- Proficiency with computers, with strong typing skills.
- Ability to work in a fast-paced environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
-
Customer Service Representative
2 weeks ago
Findlay, Ohio, United States Pilot Company Full timeWe're looking for a Customer Service Representative to join our team at Pilot Company. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, operating cash registers, and maintaining a clean and safe environment.Key Responsibilities:Provide exceptional customer service to our guestsOperate cash...
-
Customer Service Representative
1 month ago
Findlay, Ohio, United States Domino's Pizza LLC Full timeCustomer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
-
Customer Service Representative
4 weeks ago
Findlay, Ohio, United States Domino's Pizza LLC Full timeCustomer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
-
Customer Service Representative
2 weeks ago
Findlay, Ohio, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:*...
-
Customer Service Representative
1 month ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeCustomer Relations RepresentativeAs a Customer Relations Representative with David Roberts - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You...
-
Customer Service Representative
3 weeks ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeCustomer Relations RepresentativeAs a Customer Relations Representative with David Roberts - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency.Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this...
-
Customer Service Representative
1 week ago
Findlay, Ohio, United States Hart Medical Equipment Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hart Medical Equipment. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Assist customers with...
-
Customer Service Representative
1 week ago
Findlay, Ohio, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 weeks ago
Findlay, Ohio, United States Hart Medical Equipment Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Hart Medical Equipment. As a key member of our patient care operations, you will provide exceptional service to our customers, ensuring their needs are met with professionalism and empathy.Key ResponsibilitiesAssist internal and external...
-
Customer Service Representative
4 weeks ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeCustomer Relations RepresentativeAs a Customer Relations Representative with David Roberts - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this...
-
Customer Service Representative
1 month ago
Findlay, Ohio, United States Hart Medical Equipment Full timeJob SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will provide exceptional service, take orders, answer questions, handle complaints, and troubleshoot problems.Key ResponsibilitiesAssist internal and external customers in a...
-
Customer Service Representative
1 month ago
Findlay, Ohio, United States Hart Medical Equipment Full timeJob SummaryHart Medical Equipment is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. As the first point of contact, you will be responsible for taking orders, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal and external customers in a...
-
Customer Service Representative
1 week ago
Findlay, Ohio, United States Domino's Franchise Full timeJob OverviewDomino's Franchise is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and safe work environment.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
1 week ago
Findlay, Ohio, United States Circle K Stores, Inc. Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key responsibilities include:Greeting customers and...
-
Customer Service Representative
1 week ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeJob DescriptionAs a Customer Service Representative with David Roberts - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.Responsibilities:Answer...
-
Customer Service Representative
2 weeks ago
Findlay, Ohio, United States Domino's Pizza LLC Full timeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Ensure orders are organized and...
-
Customer Service Representative
2 weeks ago
Findlay, Ohio, United States Spark Packaging Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Spark Packaging. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer orders, and resolving customer inquiries and complaints in a professional and...
-
Customer Service Representative
2 months ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.Key ResponsibilitiesEstablish and Maintain Customer...
-
Customer Service Representative
2 weeks ago
Findlay, Ohio, United States David Roberts - State Farm Agent Full timeJob OverviewAs a Customer Relations Representative with David Roberts - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to...
-
Findlay, Ohio, United States BellStores Inc Full timeJob Title: Customer Service Representative for BellStores IncJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BellStores Inc.Key Responsibilities:* Provide exceptional customer service to our valued customers* Handle cash transactions and operate a point-of-sale system*...
