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Customer Service Ambassador

2 months ago

Findlay, Ohio, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service to patients and customers via phone, email, and in-person interactions.
  • Assist patients and customers with equipment needs, including ordering, delivery, and setup.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless delivery of equipment and services.
  • Maintain accurate records and documentation of customer interactions and equipment deliveries.
  • Participate in ongoing training and education to stay up-to-date on company policies, procedures, and product knowledge.
Requirements
  • High school diploma or equivalent required.
  • 6 months of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in computer software and systems.
What We Offer

Hart Medical Equipment offers a competitive salary and benefits package, as well as opportunities for professional growth and development.