Customer Service Ambassador

1 day ago


Findlay, Ohio, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, answering questions, handling complaints, and troubleshooting problems.

Key Responsibilities
  • Assist internal and external customers in a professional manner
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Receive requests from multiple sources and complete necessary processes for equipment services
  • Coordinate home equipment service requests with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Provide customers with product and service information
  • Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services
  • Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
  • Understand and strive to meet or exceed department metrics while providing excellent customer service
  • Make sales or recommendations for products or services that may complement client needs, as applicable
Requirements
  • High school diploma or general education degree (GED)
  • 6 months of relevant customer service experience preferred
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast-paced environment
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Findlay, Ohio, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide exceptional customer...


  • Findlay, Ohio, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our patient care operation, you will be responsible for providing exceptional service to our customers, ensuring their needs are met with the highest level of care and attention.Key ResponsibilitiesAssist...


  • Findlay, Ohio, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, answering questions, handling complaints, and troubleshooting problems.Key ResponsibilitiesAssist internal and external...


  • Findlay, Ohio, United States First Insurance Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Insurance Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their issues, and exceeding their expectations.Key ResponsibilitiesProvide accurate and...


  • Findlay, Ohio, United States TJX Companies Full time

    Job Overview: Join our team at TJX Companies and play a key role in enhancing customer satisfaction. As a part-time cashier, you will be instrumental in creating a welcoming atmosphere for our customers. Key Responsibilities: - Deliver exceptional service by engaging with customers and addressing their needs. - Uphold the principles of customer experience,...


  • Findlay, Ohio, United States The Farmers & Merchants State Bank Full time

    About the RoleAt The Farmers & Merchants State Bank, our team of professionals is dedicated to providing exceptional customer service and building lasting relationships with our valued clients.We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker I. As a Personal Banker, you will be responsible...


  • Findlay, Ohio, United States Meijer Full time

    About the Role:We are seeking a skilled and customer-focused individual to join our team as a Cashier. As a Cashier, you will play a vital role in providing exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Utilize technology to complete activities and tasks efficiently.Create WOW moments that...


  • Findlay, Ohio, United States LaRiche Chevrolet Cadillac Full time

    Position Overview: LaRiche Chevrolet Cadillac is seeking a dedicated individual for the role of Receptionist/Cashier. The ideal candidate will possess a robust background in customer relations, exhibit a friendly demeanor, and maintain a professional presence consistently. We are in search of a proactive and enthusiastic person who thrives in a dynamic...


  • Findlay, Ohio, United States LaRiche Chevrolet Cadillac Full time

    Position Overview: LaRiche Chevrolet Cadillac is seeking a dedicated individual for a full-time role as a Receptionist/Cashier. The ideal candidate will possess a robust background in customer relations, exhibit a friendly demeanor, and maintain a professional disposition consistently. We are in search of a proactive and enthusiastic person who is eager to...


  • Findlay, Ohio, United States Domino's Pizza Full time

    About the RoleWe're looking for a skilled and motivated individual to join our team as an Assistant Manager. As a key member of our restaurant team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of customer service representatives.Key ResponsibilitiesManage the day-to-day...


  • Findlay, Ohio, United States IntelliHARTx Full time

    Healthcare Customer Service RepresentativeJoin IntelliHARTx as a vital member of our customer service team, where you will play a crucial role in assisting patients with their medical account balances.Position Overview:As a Healthcare Customer Service Representative, you will engage with patients to facilitate the resolution of outstanding medical balances....


  • Findlay, Ohio, United States kite Full time

    Position OverviewAt kite, we believe that a successful sales agency should aspire to greater heights.Exceptional sales outcomes are achieved through genuine interactions, beginning with a deep understanding and appreciation of individuals. People value fair, transparent, and honest treatment, and that is the foundation of our approach.Our Purpose: We are...


  • Findlay, Ohio, United States Planet Fitness Full time

    Are you interested in a fulfilling role within a dynamic and supportive environment focused on personal growth and development? Join our esteemed organization, recognized for its dedication to employee welfare and a distinctive culture that empowers its workforce. As a key Team Member at our fitness facility, you will be instrumental in delivering...


  • Findlay, Ohio, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...


  • Findlay, Ohio, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide exceptional...


  • Findlay, Ohio, United States Gordon Food Service Full time

    About the RoleGordon Food Service is seeking a highly motivated and customer-focused Part Time Store Associate to join our retail team. As a Part Time Store Associate, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide superior customer service and...


  • Findlay, Ohio, United States Gordon Food Service Full time

    About the RoleGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, caterers, and more. We are seeking a Part Time Store Associate to join our team in a fast-paced retail environment.Key ResponsibilitiesProvide exceptional customer service to ensure customer satisfaction and...


  • Findlay, Ohio, United States Great Lakes ToyotaSubaru Full time

    Great Lakes Toyota/Subaru is looking for a motivated and customer-focused individual to become part of our team as a Customer Engagement Specialist. In this role, you will be essential in connecting with our clients and delivering exceptional assistance to guarantee their satisfaction.Key Responsibilities:• Respond efficiently and courteously to incoming...


  • Findlay, Ohio, United States 1st Choice Family Services Full time

    Customer Service RepresentativeBecome a vital part of our organization at 1st Choice Family Services as a Customer Care Representative. We pride ourselves on being a leading entity in our sector, committed to delivering outstanding support to our clientele. If you possess a strong passion for helping others and are motivated to succeed, this is an excellent...


  • Findlay, Ohio, United States The Farmers & Merchants State Bank Full time

    About This RoleAt The Farmers & Merchants State Bank, our team of professionals is dedicated to providing exceptional customer service and building lasting relationships with our valued clients.We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker. As a Personal Banker, you will be responsible for:Providing...