Service Excellence Representative

2 weeks ago


Findlay, Ohio, United States 1st Choice Family Services Full time

Customer Service Representative

Become a vital part of our organization at 1st Choice Family Services as a Customer Care Representative. We pride ourselves on being a leading entity in our sector, committed to delivering outstanding support to our clientele. If you possess a strong passion for helping others and are motivated to succeed, this is an excellent opportunity to grow your professional journey.

Key Responsibilities:

  • Engage potential clients and showcase the advantages of our products and services
  • Address customer inquiries regarding our offerings
  • Create new customer profiles and ensure accurate record-keeping
  • Listen attentively to customer issues and resolve them promptly
  • Escalate complex matters to management when necessary
  • Manage financial account details using software tools
  • Anticipate customer requirements and follow up to provide additional services

Qualifications:

  • Previous experience in a call center or customer service role
  • Flexibility to work various shifts
  • Willingness to participate in training programs
  • Commitment to ensuring customer satisfaction
  • Basic proficiency in computer applications
  • Capability to handle multiple tasks in a dynamic environment
  • Understanding of company products and services

Location: Not specified

Experience Level: Entry-level

Compensation: $11-$15 per hour



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