Front Desk Agent

24 hours ago


New Braunfels, Texas, United States Marriott Full time
Job Title: Front Desk Agent

Fairfield Inn and Suites - New Braunfels is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent.

Job Summary:

A Front Desk Agent is responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests. This role requires a positive and professional attitude, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests, using the 5/10 rule to ensure a personalized experience.
  • Process check-ins and check-outs efficiently, while maintaining accurate records and adhering to hotel procedures.
  • Respond to guest requests and inquiries promptly, and address any complaints or concerns in a professional manner.
  • Make reservations over the phone, using proper sales techniques to maximize revenue and occupancy levels.
  • Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
  • Collaborate with housekeeping and other departments to ensure seamless communication and coordination.
  • Maintain a safe, secure, and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.
Requirements:
  • High School Diploma or GED required.
  • Experience in Guest Services or a related field.
  • Excellent communication, customer service, and time management skills.
  • Able to work effectively in a fast-paced environment and adapt to changing priorities.
  • Computer skills, specifically Microsoft Office and use of the internet.


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