Front Desk Agent

7 months ago


New Orleans, United States New Castle Hotels Full time
Job Description

Front Desk Agent
How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first personand last persona guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive As Front Desk Agent, you will

  • Make a First Impression so the person in this role must have a genuine passion to deliver a great hospitality experiencewhether in person or by phone. You must want to Wow the guest with your welcoming personality.
  • Make a Lasting Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen
  • Enjoy Problem Solving many guests need help with miscellaneous thingstheir luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
  • Be Accountable you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
  • Be a Safety Security Agentfollow your hotel's established safety and security policies procedures. Anticipate problems and call management as needed.


Location Photo

Location Website

Click Here to view the New Castle Hotels and Resorts Website

Requirements

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light workexerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
  • Front Desk Agent

    2 months ago


    New Orleans, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton Inn New Orleans Canal St [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent>

    7 months ago


    New Orleans, United States Omni Hotels Full time

    Omni Hotels - JobID: 110630 [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be knowledgeable of ongoing discounts, packages and promotions; Interact...

  • Front Desk Agent

    5 months ago


    New Orleans, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards...


  • New Orleans, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Rubensteins Hotels [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    3 months ago


    New York, United States Four Seasons Full time

    Four Seasons - 57 East 57th Street [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room...


  • New Orleans, United States Caesars Entertainment Full time

    Caesars Entertainment - Caesars New Orleans [Guest Service / Concierge] As a Front Desk Agent at Caesars Entertainment, you'll: Acknowledge, greet and converse in English with customers who approach the front desk; Give clear directions to guests; Complete required paperwork for various front desk transactions; Check guests in and out; Process all cash...

  • Front Desk Agent

    5 months ago


    New York, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Office Agent, Agent, Hotel

  • Front Desk Agent

    5 months ago


    New Castle, United States Wentworth By the Sea Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...


  • New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and friendly Front Desk Agent to join our team at the Hilton Garden Inn New Orleans. This is a full-time position that requires a positive attitude, excellent communication skills, and a passion for delivering exceptional customer service.The successful candidate will be responsible for...


  • New Orleans, United States The Hotel Task Force Full time

    Travel Position. $20.00 Per Hour. Must Know ** Fosse PMS**. Some Night Audit Shifts. We Pay Lodging and Travel. 4 to 12 weeks national travel at a time Front Desk Agents will be the first point of contact for a guests stay, duties will include; registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay...

  • Front Desk Agent

    7 months ago


    New Orleans, United States Hotel Tonnelle TributePortfolio Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • New York, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - aloft Harlem [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...


  • New Orleans, Louisiana, United States Omni Hotels Full time

    Job OpportunityWe are currently hiring a Front Desk Representative to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for interacting with resort staff in a professional manner, checking guests in and out, and promoting special hotel programs.Job Description:This role involves working closely with the front desk team to ensure...

  • Front Desk Agent

    6 months ago


    New Orleans, United States Hampton Inn New Orleans French Qtr Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Role OverviewWe are seeking a highly motivated and organized Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling room reservations, and responding to guest inquiries. This is an excellent opportunity to develop your skills and...


  • New Orleans, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    2 months ago


    New York, United States Crescent Hotels and Resorts Full time

    **Description** We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and...


  • New Orleans, United States Hotel Management of New Orleans LLC Full time

    The Front Desk Agent plays a critical role in Hotel Management of New Orleans' mission to unparalleled customer service. Reporting to the Front Desk Manager and General Manager, this role focuses on managing guest services, ensuring smooth hotel operations, and upholding the highest standards of hospitality. The ideal candidate must possess excellent verbal...


  • New Orleans, Louisiana, United States Aimbridge Hospitality Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans, LA.About the RoleThis is an exciting opportunity for a professional who is passionate about delivering exceptional guest service and ensuring seamless hotel operations. As a Front Desk Agent, you will be the...


  • New Castle, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...