Customer Service Representative

1 week ago


New Caney, Texas, United States Planet Fitness Full time
{"title": "Member Services Representative", "description": "Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming and inclusive environment for all.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
  • Respond to member questions and concerns in a timely and professional manner
  • Maintain the neatness and cleanliness of the club
  • Close shift by balancing the cash drawer, generating daily reports, and double-checking entries
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability are a must
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Ability to work 3rd shift hours (10pm to 6am)
  • Must be able to occasionally lift up to 50 lbs

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

", "lang_code": "en-US"}

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