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Front Desk Agent
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Overnight Front Desk Agent to join our team at Soho House & Co. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Manage front desk operations, including checking in guests, handling room assignments, and resolving any issues that may arise.
- Provide top-notch customer service, responding to inquiries, and addressing concerns in a professional and courteous manner.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with other departments to ensure seamless communication and efficient service delivery.
- Stay up-to-date on property information, including room types, rates, and availability.
- Participate in daily shift briefings and contribute to a positive and productive work environment.
Requirements:
- At least 1 year of experience in a similar role or customer-facing position.
- Excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
- Proficiency in using technology, including software and systems relevant to the role.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Physical stamina to perform tasks that require standing, walking, and lifting.
What We Offer:
- Competitive compensation package, including health insurance, 401(k) matching, and paid time off.
- Opportunities for career growth and development, with training and support to enhance your skills and knowledge.
- A dynamic and inclusive work environment, with a focus on teamwork and collaboration.
- Access to exclusive benefits, including discounts on Soho House & Co. amenities and services.
Why Join Us:
Soho House & Co. is a global community of creatives, entrepreneurs, and innovators. We offer a unique and dynamic work environment, with opportunities to learn, grow, and make a meaningful impact. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
